Privacy Policy

Last updated: March 28, 2026

1. Introduction

LinkInAgent ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (linkinagent.com), interact with, or use our AI chatbot services.

2. Information We Collect

Information You Provide

• Contact information: Your name, email address, phone number
• Business information: Business name, website, service areas (for clients)
• Chat conversations: Messages exchanged with our AI chatbot
• Onboarding data: Information submitted through our client onboarding forms

Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs
• Device information: Browser type, operating system, screen resolution
• IP address: Used for general location and security purposes

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI chatbot services
• Qualify and route leads to the appropriate business client
• Send lead notifications to our subscribed clients
• Improve our AI responses and service quality
• Communicate with clients about their accounts
• Comply with legal obligations

4. AI-Powered Conversations

Our chatbot is powered by artificial intelligence. Please be aware that:

• Conversations are with an AI assistant, not a human
• Chat messages are processed by third-party AI providers (Anthropic) to generate responses
• Conversation data may be stored temporarily to maintain session context
• Lead information extracted from conversations (name, email, phone, intent) is shared with the business whose website you are visiting

5. How We Share Your Information

We share your information only in these circumstances:

• With our business clients: If you interact with a chatbot on a client's website, your lead information (name, contact details, intent) is shared with that specific client so they can follow up with you
• Service providers: We use third-party services (hosting, AI processing, email delivery) that may process data on our behalf
• Legal requirements: When required by law, subpoena, or court order

We do not sell your personal information to third parties.

6. Data Retention

We retain chat session data for up to 90 days for service quality purposes. Lead information is retained as long as needed to fulfill our service obligations to clients. Clients may request deletion of their data at any time.

7. Data Security

We implement reasonable security measures to protect your information, including encrypted data transmission (HTTPS), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Receive a copy of your data in a portable format

To exercise these rights, contact us at lincolndowling@linkinagent.com.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Services

Our services integrate with third-party providers including:

• Anthropic: AI language model provider (processes chat messages)
• Render: Cloud hosting provider
• Netlify: Website hosting provider
• Stripe: Payment processing (for client billing)

Each provider has its own privacy policy governing their use of data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy, contact us at:

LinkInAgent
Email: lincolndowling@linkinagent.com